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Swanmore College Customer Service Questionnaire
Personal Details
Name:
Age:
Gender:
Male
Female
Ethnic Origin:
White British
White European
White (Other)
Black British
Black European
Black Caribbean
Black (Other)
Chinese
Asian
Facilities
What facilities do you currently use?
Sports Hall
Astro Turf
Performance Hall
Gym
Hard Court
Conference Room
Media Suite
Class Room
How would you rate the standard of maintenance of that facility?
Excellent
Good
Average
Poor
How would you rate the standard of cleanliness of that facility?
Excellent
Good
Average
Poor
How could we improve the facility?
In your opinion how easy it is to book a facility?
Very Easy
Easy
Difficult
Very Difficult
Service
When booking a facility how would you rate the standard of customer service at the college?
Excellent
Good
Average
Poor
When arriving for a session how would you rate the standard of customer service at the college?
Excellent
Good
Average
Poor
How easy it is to contact the community staff?
Very Easy
Easy
Difficult
Very Difficult
What could we do to improve the service?
Billing & Payment
Are you happy with the current procedure?
Yes
No
If "No" what could we do?
In your opinion are the invoices clear and easy to understand?
Yes
No
If "No" why, what could we do?
How easy is it to pay your invoice (payment methods)?
Very Easy
Easy
Difficult
Very Difficult
What could we do to improve the billing and payment procedure?
General Comments
Please feel free to offer your comments on the community programme.
